Frequently asked questions
How do I sign up?
Complete the registration form which will just take a few minutes, then you can decide on a date, start personalising your fundraising page and planning your challenge! You can take part at any time that suits you.
Hero Up is hosted on the GivePenny website, so you’ll be redirected to their site to set up your fundraising page.
How can you help me?
Once you’ve signed up, we’ll keep in touch by email with tips and ideas to help you get started. We’ve also got lots of downloadable tools to help you spread the word about your challenge.
If you need any support with fundraising, don’t hesitate to get in touch with the team who would be happy to help you, email heroup@helpforheroes.org.uk.
How do I fundraise?
We have lots of downloadable tools to help you spread the word about your challenge and get started with your fundraising. Once you’ve set up your fundraising page, keep sharing the link with friends, family and followers so they can sponsor you and tag us in your posts on social media
Twitter @HeroUpGaming #HeroUpGaming #HeroUp
Facebook @HelpforHeroesOfficial
And don’t worry if you have contacts who aren’t online. Use our fundraising pack and sponsorship form, and add the money to your page yourself, or send a cheque and the completed form to the address below. Don’t forget to state your unique Registration ID, so we know it’s from you.
Help for Heroes Donations Team
14 Parker’s Close
Downton Business Centre
Salisbury
Wiltshire
SP5 3RB
How does my fundraising help?
However you decide to Hero Up, your support means we can continue to be here for wounded veterans and their families when they need us.
During these unprecedented times, Help for Heroes is supporting veterans with their mental health via phone and Skype, providing emergency grants for those who are struggling to pay their bills or feed their families, helping them to plan for the future, and continuing to give Armed Forces families the support they need most. Every pound you raise will make a difference.
£50 could fund an emergency food basket for a veteran and their family for a week
£100 could pay for a psychological wellbeing assessment, mental health treatment plan and access to psychological therapy
What platform can I stream on?
You can embed Twitch, Mixer and Youtube streams directly on your GivePenny fundraising page, which means all your friends and family can see what you’re up to on the day of the Hero Up challenge. If you use another streaming platform, you’ll still be able to use the GivePenny tools.
Which games can I play?
You can play any game that you enjoy, with the console of your choice. Maybe you want to sharpen your skills on a tried and tested favourite, or there’s a new game you’ve got your eye on. You could even keep it old-school and have a boardgame session instead. If you’re planning a longer challenge, why not mix it up with a few different games and set up tournaments or speedruns?
Can I create a team to do my Hero Up challenge?
Absolutely! You can choose one member of the team to register the team’s name to get started, or alternatively ask all your team mates to register individually.
Can under 18s take part?
Hero Up is only open to participants aged 18 and over. Help for Heroes takes the safety and wellbeing of children seriously. If you are 16-18 years of age and would like to fundraise for our wounded, you can find lots of ideas on our website here, or alternatively contact our Supporter Care Team on 0300 303 9888 to discuss your plans.
Will my personal details be secure?
Hero Up is hosted on the GivePenny website, and GivePenny is committed to ensuring the privacy of all its users. To view GivePenny’s Privacy Policy click here.
If you want to hear more on how Help for Heroes holds your data, you can read more here
Can Gift Aid be added to my donations?
Gift Aid is a simple way to make your donations go further. If those sponsoring your event are a UK taxpayer, we can claim 25p from the Government for every £1 donated. To get started, click here to complete a Gift Aid declaration form and read more details.
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