HOW IT WORKS

Taking part is simple. Follow the steps at the top of this page or download your Ultimate Game Guide to find out more. Once you’re ready, select the ‘sign up’ button to get started.

Don't forget to personalise your fundraising page and share this with everyone! Let them know that you’re taking on this epic challenge in support of our Armed Forces community.

Select the ‘sign up’ button. You can then decide on a date, start personalising your fundraising page and plan your gaming session! You can choose any game, time and day that suits you. Hero up is hosted through JustGiving, so you'll be redirected to their site to set up your fundraising page.

We have lots of downloadable tools to help you spread the word about your gaming session and get started with your fundraising. Download our Ultimate Game Guide to find out more on how to fundraise.

Remember to keep sharing your fundraising page with friends, family and followers so they can sponsor you, and tag us in your posts on social media:

Twitter: @HeroUpGaming #HeroUp

Facebook: @HelpforHeroesOfficial

And don’t worry if you have friends who aren’t online. Use our offline tools and add the money to your page yourself, or send a cheque with a completed sponsorship form to the address below. Don’t forget to add a note with your name, email, address and "Hero Up" so we know it’s from you.

Help for Heroes Donations Team

14 Parker’s Close

Downton Business Centre

Salisbury

Wiltshire

SP5 3RB

No, you can game any way you want. That could be through:

• Console gaming
• Mobile gaming
• Streaming
• Tournaments
• E-sports
• Fantasy sports
• In person gaming

If you have an idea, we would love to help you turn it into a fundraising activity. Drop us an email on heroup@helpforheroes.org.uk

You can play any game you enjoy, with the gaming method of your choice. 

Maybe you want to sharpen your skills on a tried and tested favourite, or there’s a new game you’ve got your eye on. You could even keep it old-school and have a board game session instead. If you’re planning a longer session, why not mix it up with a few different games and set up tournaments or speedruns?

Absolutely! You can choose one member of the team to register the team’s name to get started, or alternatively ask all your teammates to register individually.

If those sponsoring your event are a UK taxpayer, we can claim 25p from the Government for every £1 donated. On your fundraising page, your donors just need to tick a little box to agree to this.

For offline donations, you can use the sponsorship form.

To ensure our Armed Forces community can live well after service, we must:

• Spend money on the delivery of our recovery services and on championing the needs of veterans and their families, so they can live secure and healthy lives with purpose (known as our Services and Campaigning).
• Spend money on our marketing and fundraising efforts so that we can continue to raise donations from the generous great British public and businesses, who we rely on for more than 90 per cent of our income* (known as Fundraising).
• Spend money on governance, IT systems and processes to ensure we are properly looking after the interests and data of our veterans, volunteers and supporters (known as Essential Support Costs).
• Put money aside to protect the future of our services, so that we can meet unprecedented increases in demand for support and survive if our income drops (known as Keeping Reserves).

We believe you have a right to know how we spend our funds, and we promise that we are committed to delivering the maximum impact in return for your donations. Please bear in mind that it is almost impossible to accurately compare how £1 is spent by different charities. No two charities are the same, and the way each one raises, spends and reports their funds is different.

We aim to spend: 

• 58 percent of our funds on our Services and Campaigning
• 22 percent on Fundraising
• 20 percent on Essential Support Costs.

We put our veterans at the heart of every decision we make. When we spend money to raise money, we promise that it is always to make every pound go further for our cause. Every £1 we spend on fundraising raises £4 to help us support our Armed Forces community.

*Source: Help for Heroes Annual Report 2019/2020.

Hero up is only open to participants aged 18 and over.

Hero Up is hosted through JustGiving. 

JustGiving's (JG) top priority is to ensure that transaction and supporter data is kept secure at all times.

That’s why JG maintains the highest possible standards of data security. It’s why it’s implemented key international standards of best practice in online and data security, including:

• MasterCard®SecureCode™
• Verified by Visa (VbV)
• Payment Card Industry Data Security Standard

JG takes an active role in the overall reduction of identity theft and fraud on the internet by ensuring the security of our IT systems, personnel and infrastructure.

JG’s employees are trained in all aspects of web application security, including infrastructure vulnerabilities, cross-site scripting, secure data storage, and using the software development lifecycle to maintain and improve security.

 JG has been certified PCI compliant by Trustwave, an official Visa Qualified Security Assessor. This means its systems and services comply with the Payment Card Industry Data Security Standard and that it actively protect its customers' identities, personal information and financial details.

Find out more

Click forgotten password when you go to login. You’ll receive an email from JustGiving to access your account.

Still having trouble? Please visit JustGiving’s Help & Support page for help logging into your account.

Get in touch by emailing heroup@helpforheroes.org.uk or calling 0300 303 9888.

Then please visit JustGiving’s Help & Support page to cancel your Hero Up profile page and find out how to refund people who have already donated to support you.